Welcome to the Melbit Help Center
Stuck somewhere while using Melbit? No worries — this Help Center was built with Bangladeshi players in mind. Every issue has a clear, straightforward solution explained in plain language, with no complicated jargon and no long waits.
Whether you're new to Melbit or a seasoned player, the Help Center is here for everyone. From creating your first account to joining high-roller tournaments, you'll find answers to all kinds of questions right here.
Account Registration & Verification
Opening an account on Melbit is simple. You can sign up and make your first deposit in just a few minutes. A few common questions come up, though — so here's a step-by-step breakdown of everything you need to know.
Fill in the Registration Form
Enter your correct mobile number, email address, and date of birth. Please note that Melbit is strictly for users aged 18 and above.
Mobile Number Verification
After registration, you'll receive an OTP on your mobile number. Enter it to verify your number.
Complete Your Profile
Add your full name and payment method — these will be required when you make a withdrawal.
Make Your First Deposit
Make your first deposit via bKash, Nagad, or Rocket and get a 100% welcome bonus.
If you see a "number already in use" message during registration, it means an account already exists with that number. Head to the login page and use the "Forgot Password" option to regain access.
How to make a deposit
Melbit supports all major mobile banking services in Bangladesh. Making a deposit is completely hassle-free — you can do it anytime, directly through the app or website.
- bKash: Send money to Melbit's number via the "Send Money" option. Enter your Melbit user ID as the reference number.
- Nagad: Make a merchant payment via the "Payment" option. The amount will be credited to your account instantly.
- Rocket: Deposit using "Send Money". Minimum deposit is just ৳200.
- Bank Transfer: For larger amounts, direct bank transfer is available. Processing typically takes 1–3 hours.
- Crypto: Deposits via USDT and Bitcoin are also supported.
If your account isn't credited within 15 minutes of your deposit, contact us via Live Chat with a screenshot of the transaction. Our team will resolve the issue promptly.
Withdrawal — How to Cash Out
Withdrawals on Melbit are fully automated and incredibly fast. Funds typically arrive in your mobile banking account within 45 seconds to 5 minutes.
Before You Withdraw
- Whether your account has been fully verified (KYC completed)
- Whether wagering requirements have been met if you used a bonus
- Verify Your Withdrawal Method & Number
- Minimum withdrawal amount ৳500
What to Do If Your Withdrawal Is Stuck
If your withdrawal shows as "pending" for more than 30 minutes, don't panic. First, go to My Account → Transactions and check the status. If it shows "processing", wait a little longer. If it shows "failed", contact live chat right away and we'll sort it out quickly.
Bonus & Promotions Help
Melbit regularly offers new bonuses created specifically for Bangladeshi players. That said, a few common questions about bonuses come up frequently.
How to claim your Welcome Bonus
After opening a new account, a 100% bonus is automatically applied to your first deposit — no code needed. Just make sure the "Accept Bonus" option is enabled at the time of deposit to activate it.
What is a Wagering Requirement?
A wagering requirement is a condition that requires you to place a certain amount in bets before you can withdraw bonus funds. For example, a ৳1,000 bonus with a 10x wagering requirement means you need to wager ৳10,000 in total. Each bonus has its own terms — visit the bonus page for full details.
Mobile app issues
The Melbit mobile app is available on both Android and iOS. If you run into any issues, try the solutions below.
App won't install
- On Android, enable the "Unknown Sources" or "Install Unknown Apps" option in your settings.
- Make sure your phone has at least 100MB of free storage space.
- If you have an older APK file installed, uninstall it first before installing the new one.
App Crashes or Won't Load
- Restart your phone and check your internet connection.
- Clear the app cache: Settings → Apps → Melbit → Clear Cache.
- If the issue persists, uninstall the app and download it again.
What to Do If Your Account Is Blocked or Suspended
In certain cases, Melbit may temporarily suspend an account for security reasons. This typically happens when unusual login activity is detected or KYC verification has not been completed. You will receive a message at your registered email explaining the reason for the suspension.
To resolve the issue, email support@melbit.ws directly or reach out via Live Chat. Once the required documents are submitted, your account is typically reactivated within 24 hours.
Responsible Gaming & Self-Exclusion
Melbit believes gaming should be entertainment — never a burden. If you feel gaming is having a negative impact on your life, there are steps you can take on your own.
- Set daily or weekly deposit limits from Account Settings.
- For a short break, use the "Cooling Off" option — available from 24 hours up to 30 days.
- For an extended break, activate the "Self-Exclusion" feature.
- To learn more, visit our Responsible Gaming Visit the page.