Safe Gaming

Responsible Gaming — Melbit's Commitment

Melbit believes gaming should be a source of fun, not stress. We're committed to helping you play safely and responsibly. Set your own limits — we've got your back.

18+ Only
Set Your Own Limits
Self-Exclusion Benefits
24/7 Support
Important Notice: Gaming is entertainment — not a source of income. If you feel gaming is having a negative impact on your life or family, please read this page carefully and seek help if needed.

What is Responsible Gaming and why does it matter?

Responsible gaming on Melbit means enjoying games within your own means and limits. Online betting and casino games should be treated as entertainment — just like watching a movie or playing sport. Problems begin when someone feels compelled to keep playing in order to win or recover losses.

We understand every player's situation is different. Some play once a week for fun; others spend more time. The core of responsible gaming is this — you stay in control of the game, not the other way around. Melbit provides a range of tools and support to help make that happen.

Online gaming is growing rapidly in Bangladesh. With this in mind, Melbit has placed responsible gaming at the heart of the platform from day one. Our goal isn't just to deliver the best gaming experience — ensuring every player's wellbeing and mental health is equally our responsibility.

Core Principles of Healthy Gaming Habits

Follow these simple but important responsible gaming guidelines:

  • Set a Budget Beforehand: Only set aside money you can afford to lose without it affecting your daily life.
  • Set a Time Limit: Decide in advance how much time you'll spend gaming each day or week.
  • Don't play on impulse: Avoid gaming when you're angry, frustrated, or under stress.
  • Don't chase your losses: Placing bigger bets after a loss often makes things worse.
  • Take a Break: Don't play for extended periods without a break. Step away regularly.
  • Make time for family and friends: Don't let gaming affect your other relationships and responsibilities.
  • Don't hesitate to ask for help: If you're struggling, reach out to our support team or a professional help service.

Remember: There's no guaranteed strategy for winning at gaming. All games depend on chance, so always be mentally prepared for the possibility of a loss.

Signs of Problem Gaming

There are signs that indicate gaming is causing problems in your life. If you notice any of these in yourself or someone you know, take them seriously:

  • Borrowing money from family or friends to fund gaming.
  • Hiding how much time and money you spend on gaming from your family.
  • Neglecting work, studies, or family responsibilities because of gaming.
  • Repeatedly trying to stop gaming but failing to do so.
  • Chasing losses by placing bigger bets to recover what you've lost.
  • Feeling restless, irritable, or anxious when not gaming.
  • Using gaming as your main way to cope with stress.
  • Gaming affecting your sleep, diet, or overall health.

Caution: If three or more of the above signs apply to you, please take the self-assessment test below and reach out to Melbit Support.

Self-Assessment Test

Answer the following questions honestly — this is just for you.

Quick Check — 8 Questions

1. Have you ever spent more than your planned gaming budget?

2. Have you placed bigger bets to chase losses after losing?

3. Have you tried to cut back or stop gaming but couldn't?

4. Has gaming caused problems in your relationships with family or friends?

5. Have you borrowed money or sold belongings to fund your gaming?

6. Have you lied to family about your gaming?

7. Do you find yourself thinking about gaming while at work or studying?

8. Do you turn to gaming to escape stress or loneliness?

Warning signs have been detected. Based on your answers, it appears gaming may be causing some difficulties in your life. Please use Melbit's self-exclusion tool and reach out to us at support@melbit.ws.
You're in a good place right now. Still, keep the responsible gaming rules in mind. Melbit is always here for you.

How to Set Limits on Melbit

Log in to your Melbit account to set your gaming limits with ease. Here's the step-by-step process:

1

Log in to Your Account

Log in to your Melbit account with your email and password.

2

Open Account Settings

Click the profile icon in the top right corner and go to "Account Settings".

3

Select the Responsible Gaming Section

Click the "Responsible Gaming" tab in Settings.

4

Set Your Limits

Set a daily, weekly, or monthly deposit limit, a session time limit, or self-exclusion — whichever you need.

5

Confirm

A confirmation email will be sent once a limit is set. Decreasing a limit takes effect immediately; increasing one takes effect after 24 hours.

Tips: Once a limit is set, changing it has been made deliberately difficult — this is for your own protection.

FAQ

Answers to the most frequently asked questions about Responsible Gaming

Self-exclusion is the process of temporarily closing your account for a set period. On Melbit, you can activate self-exclusion from Account Settings for 30 days, 90 days, 6 months, or 1 year. During this time, you won't be able to log in or receive any promotional messages. For permanent exclusion, contact us at support@melbit.ws.

Yes. Reducing your deposit limit or activating self-exclusion takes effect immediately. However, increasing a limit requires a 24-hour cooling-off period — a safeguard designed to prevent impulsive decisions in the heat of the moment.

Start by speaking to them with empathy — express concern rather than making accusations. Melbit can review accounts upon third-party request. Let us know at support@melbit.ws and consider seeking professional counselling if needed.

No. Melbit strictly does not provide services to anyone under 18. Age is verified at registration, and identity documents are required to confirm age during the KYC process. Any account found to belong to a minor is closed immediately.

Reality Check is a notification system that reminds you at set intervals how long you've been playing and how much you've spent. You can configure it anywhere from 30 minutes to 4 hours. It helps you stay aware and in control throughout your gaming session.

Healthy Gaming Statistics

Responsible gaming tools usage rate among Melbit players

Deposit limit users78%
Session time limit set64%
Reality Check activated55%
Safe Gaming Guide Read91%

Quick Assistance

Need help right now? Choose any of the options below:

Direct Contact

Our specialist team is available 24/7, seven days a week, to help with any responsible gaming concerns.

support@melbit.ws
Live Chat — Always Active

In the email subject line "Responsible Gaming" Messages are answered on a priority basis.


Melbit's Responsible Gaming Tools

6 dedicated features to keep your gaming experience safe and enjoyable

Deposit Limit

Set your own daily, weekly, or monthly deposit cap. Any reduction takes effect immediately.

Instant Effect

Session Time Limit

Set a maximum duration for each gaming session. You'll be automatically logged out when time is up and prompted to take a break.

Auto Logout

Reality Check

Pop-up notifications will appear at set intervals — reminding you how long you've been playing and how much you've spent. Stay aware.

Smart Alerts

Cooling-Off Period

Pause your account for anywhere between 24 hours and 30 days. During this period, no bets can be placed and no deposits can be made.

Temporary Break

Self-Exclusion

For long-term concerns, keep your account closed for 30 days to 1 year — or permanently. During this period, you won't receive any marketing messages either.

Long-Term Protection

Age Verification

Age is verified through a strict KYC process at registration on Melbit. Accounts belonging to users under 18 are closed immediately.

18+ Only

Play Responsibly, Play Happily

Set your limits using Melbit's responsible gaming tools. Open an account today and claim your welcome bonus.

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