Melbit's Privacy Policy

Welcome to Melbit. This Privacy Policy ("Policy") explains what information we collect about you when you use the Melbit platform — including the website and mobile application — why we collect it, and how we keep it secure.

By using Melbit, you agree to this Privacy Policy. We believe data protection is not merely a legal obligation — it is our ethical responsibility to our users.

This policy covers Melbit's Terms & Conditions and should be read alongside it. Both documents together govern the relationship between you and Melbit.

Melbit collects your information in several ways. The table below provides full details:

We only collect information that is strictly necessary. Collecting unnecessary or excessive data goes against our policy. If you feel we are asking for information we don't need, let us know at support@melbit.ws.

Melbit uses your personal information for the following purposes:

• Account Management: To enable registration, login, password recovery, and account security.
• Service delivery: To smoothly operate betting, Live Casino, and other gaming services.
• Transaction Processing: For processing deposits, withdrawals, and bonus payouts.
• Customer Support: To handle your questions, complaints, and support requests.
• Fraud prevention: To detect and prevent suspicious activity.
• Legal obligations: For regulatory reporting and compliance audits.
• Service Improvement: For analytics to improve your platform experience.
• Marketing Communications: To send promotional offers only with your consent.

Melbit retains your data only for as long as necessary. All information is stored while your account remains active. After account closure, certain data may be retained for a specified period for legal reasons:

• Transaction Records: 5 years (as required by financial regulatory obligations).
• KYC Documents: Up to 5 years after account closure.
• Communication Records: Support-related emails and chats: 2 years.
• Betting History: 2 years after account closure.
• Technical logs: 90 days for security purposes.

Once the retention period expires, data is securely deleted or anonymized. Our data retention policy complies with international privacy standards.

Melbit may share information with trusted partners under limited circumstances. In all such cases, only the minimum necessary data is shared:

• Payment Processors: To complete transactions via bKash, Nagad, Rocket, and other payment gateways.
• Identity Verification Services: Third-party services registered for the KYC process.
• Technology Infrastructure: Cloud hosting and server service providers.
• Regulatory Authority: Licensing authorities and government agencies as required by law.
• Law enforcement agencies: When required by court order or for investigative purposes.

All our third-party partners operate under strict confidentiality agreements and are prohibited from using your data for their own commercial purposes.

Melbit uses cookies and similar technologies to enhance your experience. Cookies are small text files stored in your browser.

You can disable cookies through your browser settings. However, disabling essential cookies may cause some features to not function properly.

As a Melbit user, you have several important rights regarding your personal data. We respect these rights and are committed to helping you exercise them:

To exercise any of these rights, email us at support@melbit.ws. We typically respond within 30 days.

Melbit uses industry-standard technologies and processes to protect your data. Our security framework operates on multiple layers:

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Firewall & DDoS Protection: Server-level attack prevention.
• Regular Security Audits: Penetration testing conducted by third-party security experts.
• Staff Training: Regular team training on data protection.
• Access Control: Only authorized personnel have access to specific data.

Melbit strictly does not provide services to anyone under the age of 18. Our platform is designed exclusively for adults.

If a minor accidentally registers on the platform and we detect it, the account will be immediately closed and all collected data will be deleted.

If you believe your child is using Melbit, please contact us at support@melbit.ws.

Melbit may update this Privacy Policy from time to time. Before any significant changes, we will:

• We will send a notice to your registered email.
• We will display notifications on the platform.
• The date of the change will be noted at the top of the page.

Continued use of Melbit after any changes take effect will be considered acceptance of the updated policy. Please visit this page regularly.

If you have any questions or concerns about this Privacy Policy, please reach out to our dedicated team:

• Email: support@melbit.ws
• Response time: Typically within 24–48 hours
• Support: 7 days a week, 24 hours a day

For data privacy requests, please include "Privacy Request" in the subject line to ensure faster processing.